Conflicts are usually good intentions that are not appreciated. Conscious listening and empathic understanding leads to common solutions.
The chance for a greater whole
Procedural situations in everyday business life, whose causes are not visible and no longer comprehensible, situations that escalate quickly and do not reveal any option for constructive solutions, require intensive and structured support and procedures. Emotions such as injuries and disappointments or anger are often profound and must be made visible to all parties in reflection and in a change of perspective.